Frequently Asked Questions About the Santa Rita PTO Website

Why should I register on the Santa Rita PTO Website?

SantaRitaPTO.org is the website for the Santa Rita Elementary Parent-Teacher Organization (PTO). The platform is called Membership Toolkit. This system allows you to join the PTO community, sign up to volunteer for school events, order spirit wear and yearbooks, make a donation, search our student directory and more – in just a few simple online steps. Room parents also will use this system to communicate to their classroom families throughout the year. The Santa Rita PTO website has a companion app too that is SO convenient for accessing everything on the website, especially school calendars, the directory, and sign-ups.

I don’t know the name of my child’s teacher yet. Can I still register?

Yes! We hope you’ll go online and create an account right away. Go to SantaRitaPTO.org and click on register.  You can even complete the PTO-related paperwork before Meet the Teacher so you’ll have one less thing to worry about before school starts. Once you receive your child’s teacher assignment, just log back in and add that information next to your student’s name.

NOTE: New Membership Toolkit accounts (logins) must be created on the website using a computer's web browser. You cannot create an account from your phone through the website or the app. Once you have a login, everything else can be done from your phone.

Should my spouse/partner have a separate account? What if we want separate accounts?

When possible, we recommend creating a single account so that all information including volunteer signs ups, completed forms and purchases, and directory information is stored in one place. When a primary user creates an account, there is a space to invite other email addresses to access the account. This secondary user will have his or her own login information but also have access to the family account, be listed in the directory and receive communications from your child’s teacher, room parents, and the PTO. Both adults on the account will be able to sign up for volunteer opportunities, make purchases and complete forms for that student. Only two adults can be listed on one Membership Toolkit account.

For divorced or separated families, one family record can list two separate address and contact details – or each adult can register individually and be listed separately in the student directory. Note that if you do register individually, there may be some forms such as the PTO membership form that everyone will have to complete in order to have full access to the site.

What if my child has more than 2 adults who want access to the Santa Rita PTO Website?

Membership Toolkit only allows two adults per account, however multiple accounts can be linked to the same student. For families where more than two adults want to access the the Santa Rita PTO Website (like our awesome Falcon grandparents!!), you can create separate accounts. Note that if you create separate accounts, there may be some forms such as the PTO membership form that someone from each account will have to complete in order to have full access to the site.

I’ve registered on the Santa Rita PTO Website, but I can’t access the student directory, classroom boards, or member resources page.

In order to access our directory and other member-only content, each Membership Toolkit account must have an active Santa Rita PTO membership for the current school year. To register your family as PTO members, complete the "Join the Santa Rita PTO" form located within your Open Forms list, which you will see when you log in to your account. If you have more than one child at Santa Rita, you only need to join the PTO one time to have access to the student directory. If you'd like to become a Supporting Member to receive additional membership benefits like spirit wear discounts, complete the form "Become a Supporting Member" after you register.

I changed my email address. How do I update my Membership Toolkit login?

To update your email address, log in to SantaRitaPTO.org and go to your Account Profile by clicking on your name in the Login Box. Select the Access tab and complete the information in the "Invite Others" section to invite another email address to access to your Account Profile. This is where you will put your new email address, but be sure to use your current password. Then, click "send invite” to receive an email at your new email address. Just click on the link in that email to confirm your new email address then you will be directed to select a password for your new email address. You can go back and delete your original email address by logging in with your new email address, going to your Account Profile once again, and removing the old login email address from the record.

How can I change my password?

There are two ways to change your password –

• If you are logged in to SantaRitaPTO.org, click on your name in the Login Box at the top of your screen. This will take you to the Profile Menu where you can manage most everything about your account, including changing your password.
• If you can’t remember your password, click on “I forgot my password” from the login page. The system will ask you to enter your email address and will send an email with a URL link to reset your password.

Is there a mobile app for my phone?

The Membership Toolkit App is available for free in the Apple Store and in Google Play. Just search for “MembershipToolkit” and look for the Membership Toolkit icon. Once you download the app, you’ll have access to all of our awesome PTO resources right inside the app. While our website is mobile-friendly, the app is the best way to get quick access to Santa Rita resources from your phone.

If you are a first time user or an inactive user, you must create or update your account through the website first. New Membership Toolkit accounts cannot be made using the app or mobile website. If you log in and see an error message "no organizations available" or you do not see an organization that you should, you need to go to that organization's Membership Toolkit website on your browser and first log in through the browser.

What if I don’t want my personal information visible to other users?

You can select which information is visible to other users when you register – and you can change it at any time. Even if you don’t want your information seen by others, you’ll still want to register so you can receive communication from your child’s teacher and room parents as well as receive the PTO e-newsletter to stay up to date on everything happening at our school.

I still have questions. Can you help?

We’re happy to help anytime. Just contact your Santa Rita PTO Board at santarita.pto@gmail.com